There is growing concern and evidence that the insurance arm of the Financial Ombudsman Service (FOS) is frequently pro insurance company.
We have a number of documented instances where this bias is evident but in every case we are unable to obtain any explanation from FOS who merely maintain a frosty silence. This is just not good enough.
Ostensibly, purportedly, FOS was establshed to provide support for the consumer not a quiet escape hatch for the insurance industry.
Watch this site. Over the coming weeks we shall be detailing various cases where questions have been asked but no answer has been forthcoming.